Aden One Piece – A Bold Twist on Classic Swim

Thank You for Shopping With Us!

Customer Service – Shipping & Delivery Support
At our core, we value your business and are dedicated to providing you not only with exceptional products but also with a seamless and worry-free shipping experience. We understand the anticipation of receiving your order, and we are committed to ensuring its reliable and timely delivery.

Delivery Timeline & Shipping Fee

We aim to keep delivery simple and affordable. Our fixed shipping fee is $6.99 for all U.S. orders.

Total Delivery Time: 4 – 8 business days (estimated)

• Orders placed before 5:00 PM EST are processed the same business day.
• Orders after the cut-off time will be processed on the next business day.
• Tracking details will be sent via email once your package ships.

Tracking Your Order

Once your order has been processed and is on its way to you, we will send you an email notification that includes a unique tracking number. Kindly allow 1 to 2 business days for this tracking information to become active and update, as it needs to be scanned into the carrier’s system. To ensure swift and secure delivery, we partner with reputable carriers such as USPS, FedEx, DHL, as well as reliable local courier services.

Address Accuracy

We kindly request that you take a moment to carefully review and double-check your shipping address before finalizing your purchase. Providing incorrect or incomplete address details can unfortunately lead to:

• Unforeseen delivery delays.
• The imposition of return-to-sender fees.
• The possibility of packages being deemed non-refundable or discarded by the carrier.

Order Modifications & Cancellations

Once an order is placed, it begins moving through our fulfillment system quickly. Therefore, you have a 24-hour window to request changes or cancel your order.

To modify your shipping address, change product details, or cancel your order:

• Email us at support@vitamintees.com as soon as possible.
• Include your order number, name, and requested change.

Why it matters: Incorrect or incomplete addresses are a leading cause of failed deliveries and returns. If your package is returned due to an invalid address, reshipping fees may apply.

In the event that your tracking information indicates your item has been “Delivered” but you have not yet received it, we advise you to first check around your immediate property. If you are still unable to locate your package, please do not hesitate to reach out to our dedicated support team at support@vitamintees.com. We are always here and ready to assist you in any way we can!

Return Policy

Thank you for shopping with us! We want to ensure that you are fully satisfied with your purchase. If you need to return an item, please review the following guidelines carefully:

• Eligibility:
  
  • Items must be unused, unworn, and in original condition with all tags attached.
  • Returned items should be in their original packaging whenever possible.
  • Proof of purchase (order number or confirmation email) is required.
• Detailed Issue Description:
  
  • Provide a clear explanation of the reason for return, such as:
    • Wrong size received
    • Incorrect color
    • Defective or damaged item
    • Item not matching the product description
• Photo Evidence Required: Submit at least 2 high-quality, well-lit photos showing:
  • The affected or damaged area
  • The size tag (if the issue relates to sizing)
  • Full front and back views of the product
    Returns without complete photo documentation will be automatically declined.
• Return Window:
  
  • You must initiate your return request within 60 days of receiving your order.
  • Requests made after this period cannot be accepted.
• How to Initiate a Return:
  
  • Contact our support team at support@vitamintees.com.
  • Include your full name, order number, description of the issue, and required photos.
  • Specify whether you prefer a replacement or refund.
• Return Shipping Costs:
  
  • If the return is due to our error (wrong or defective item), we cover the return shipping cost.
  • For all other returns, the customer is responsible for return shipping fees.
  • Original shipping charges are non-refundable unless the return is our fault.

Refund Policy

Once we receive your returned item, we will:

• Inspect the item to ensure it meets our return criteria (unworn, unused, with tags, original packaging).
• Notify you within 72 hours whether your return is approved.
• Process approved refunds within 7 business days, crediting the original payment method.
• Note that it may take additional days for your bank or credit card provider to post the refund.

Please be aware:

• Original shipping fees are non-refundable unless the return is due to our mistake.
• If a prepaid return label was provided but the return was not our responsibility, the shipping cost may be deducted from your refund.
• Returns not meeting criteria will be rejected, and items may be returned to you at your expense.

Exchange Policy

We accept exchanges only for the following reasons:

• Damaged or defective products
• Wrong item sent
• Incorrect size received

To initiate an exchange:

• Contact us at support@vitamintees.com with:
  • Your full name and order number
  • A clear description of the issue
  • Photos supporting your claim
  • For size exchanges, specify the size you want.

If approved and the requested item is in stock, we will:

• Ship the replacement at no cost to you
• Provide tracking details via email

If the replacement item is out of stock, we will contact you to discuss alternative solutions, including a refund.

If you have any questions or need assistance, please don’t hesitate to reach out to our customer service team at support@vitamintees.com. We’re here to help and committed to your satisfaction.