Shipping policy

Thank You for Shopping With Us!

Customer Service – Shipping & Delivery Support
At our core, we value your business and are dedicated to providing you not only with exceptional products but also with a seamless and worry-free shipping experience. We understand the anticipation of receiving your order, and we are committed to ensuring its reliable and timely delivery.

Delivery Timeline & Shipping Fee

We aim to keep delivery simple and affordable. Our fixed shipping fee is $6.99 for all U.S. orders.

Total Delivery Time: 4 – 8 business days (estimated)

• Orders placed before 5:00 PM EST are processed the same business day.
  
• Orders after the cut-off time will be processed on the next business day.
  
• Tracking details will be sent via email once your package ships.

Tracking Your Order

Once your order has been processed and is on its way to you, we will send you an email notification that includes a unique tracking number. Kindly allow 1 to 2 business days for this tracking information to become active and update, as it needs to be scanned into the carrier’s system. To ensure swift and secure delivery, we partner with reputable carriers such as USPS, FedEx, DHL, as well as reliable local courier services.

Address Accuracy

We kindly request that you take a moment to carefully review and double-check your shipping address before finalizing your purchase. Providing incorrect or incomplete address details can unfortunately lead to:

• Unforeseen delivery delays.
• The imposition of return-to-sender fees.
• The possibility of packages being deemed non-refundable or discarded by the carrier.

Order Modifications & Cancellations

Once an order is placed, it begins moving through our fulfillment system quickly. Therefore, you have a 24-hour window to request changes or cancel your order.

To modify your shipping address, change product details, or cancel your order:

• Email us at support@vitamintees.com as soon as possible.
  
• Include your order number, name, and requested change.

Why it matters: Incorrect or incomplete addresses are a leading cause of failed deliveries and returns. If your package is returned due to an invalid address, reshipping fees may apply.

In the event that your tracking information indicates your item has been “Delivered” but you have not yet received it, we advise you to first check around your immediate property. If you are still unable to locate your package, please do not hesitate to reach out to our dedicated support team at support@vitamintees.com. We are always here and ready to assist you in any way we can!